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Frequently Asked Questions

Why is personal information necessary for verifying an account?

Collecting certain documents is crucial to ensure each account adheres to regulatory standards. This process assists in warding off fraud and identity theft, while keeping your information highly confidential. You can either upload your documents through our secure website or forward them to us at [email protected]. For more details about our verification process, click here.

What documents do I need to complete my account verification on Energy Sprix +2?

To start trades and enable withdrawals, the following are required:
A clear scan or photo of a government-issued ID (for instance, ID card, passport).
Up-to-date proof of address (like a utility bill, phone bill, or bank statement).

Remember to include scans or images of the front and back of your card when you're funding your account with a credit card.

Uncover more information about our validation prerequisites here.

What should appear on my government-issued ID card?

Your government-issued ID must be clear and unequivocal, showing your full name, ID number, photo, and expiration date. Verify that the ID is presently valid and its expiration date is not approaching in the next three months.

What details are required on my residence proof (utility bill)?

Your residence confirmation document should clearly display your name, address, the date on your bill, and details about the issuing company. This document should be from the latest six months.

Which types of ID are acknowledged as legitimate government-issued IDs?

These are recognized government-issued IDs:
Passports (applicable to all nationalities)
National ID cards (applicable to all nationalities)

What documents are recognized as valid proof of residence?

The below mentioned are acknowledged as proof of residential address documents:
– Landline phone bill
– Residential internet bill
– Water utility bill
– Electricity bill or voucher
– Gas service bill
– Bank statement showing full address

What is included in an investor questionnaire?

As per our regulatory obligations, we ask clients to complete a brief investment survey. This assists us in assessing your financial skills, capabilities, and history, thus allowing us to tailor your trading experience and offer appropriate assistance.

What standards determine the qualification of a professional client?

A professional client has the understanding and expertise to make informed investment choices and grasp associated risks.

What defines a retail customer?

A person who isn't categorized as a qualified counterparty or professional client is deemed a retail client. The highest level of protection is provided to retail clients.

Why was my account put on hold due to insufficient verification?

If you fail to finish the verification process within the specified timeframe, your account will be suspended because of regulatory obligations. We are accountable as per regulatory protocols. Once the needed documents from you are received and approved, your account will be reactivated. For additional details on verification, click here.

Banking FAQs

What types of currency can I use in my Energy Sprix +2 account?

Starting a trading account with Energy Sprix +2 doesn't require an upfront deposit. However, to begin trading and gain full access to our learning resources and premium services, a deposit of at least $250.00 should be made into your account.

Which deposit methods are available?

Different techniques can be utilized to deposit money into your trading account, such as bank transfers, e-payment systems, and leading credit cards.

Does account creation require a deposit?

Initiating your trading account doesn't necessitate any deposit. Nonetheless, to begin trading and to benefit from our extensive educational resources and professional services, a requisite minimum deposit of $250.00 is essential.

What's the minimum amount I can withdraw?

A minimum of $50.00 is needed for withdrawal using credit/debit cards and e-wallets, whereas wire transfers demand $100.00.

What is the time required to process a withdrawal request?

Processing withdrawal requests ordinarily takes 3 to 5 business days. The duration for the funds to appear in your bank account can vary as it is reliant on the processing time of your bank and credit card provider.

How can I withdraw funds from my account?

To withdraw funds, log into your account, go to the trading platform, click on your profile name, and select 'Withdrawal.' Enter the amount you wish to withdraw (wire transfers need a minimum of $100 and other methods need a minimum of $50), then validate by clicking 'Withdraw.' You will be contacted to complete the transaction. Post-processing, the funds will be available, usually within a span of 3-5 business days.

Which payment methods can be used for withdrawals?

The primary payment method you utilized for your deposit is identical to the one we employ for your withdrawals. For example, if a Mastercard was employed for the deposit, the initial withdrawal sum (up to the deposited amount) will be refunded to that Mastercard. Any extra profits can be withdrawn using any of our endorsed payment methods that you favor.

What are the expenses associated with trading platforms?

The trading expenses can considerably vary between platforms, typically including spreads, commissions, withdrawals, inactivity, and overnight financing charges. Hence, it's essential to meticulously scrutinize a platform's fee setup before registration to understand the total trading costs.

Energy Sprix +2 guarantees clarity with zero hidden fees or commissions. All particulars are revealed when choosing your account plan.

Is my income liable for taxation?

The tax obligations you have vary depending on the tax laws of your country of residence. Energy Sprix +2 does not take responsibility for any tax liabilities. It is your responsibility to understand your tax obligations, accurately report your transactions and income, and pay any taxes due.

Frequently Asked Questions about Trading Basics

What does a demo account involve, and what is its purpose?

A demo account allows users to hone their trading skills using virtual currency, eliminating the risk of losing real money. It serves as an efficient way to familiarize oneself with the platform's features and fine-tune trading strategies before transitioning to a live account.

What types of assets can be traded on a platform?

On a majority of trading platforms, users have the ability to trade various assets such as stocks, Forex, commodities, indices, and CFDs (Contracts for Difference). The range of available assets may vary among different platforms. Explore more than 1,000 asset variants with Energy Sprix +2.

What do the amounts invested represent?

The funds allocated to trades are adjustable and tailored to your unique trading strategy. They influence the percentages of the payout and potential return on investment, offering you the liberty to adjust based on your preference and market conditions.

What are the components of underlying financial assets?

Your trade's value hinges on underlying financial assets. These involve stocks, commodities, currency pairs, and indices. While you don't own these assets outright, their value corresponds with the market price at the time of your trade. Primary classifications of these assets are:

– Stocks (for example, Apple, Nvidia, Facebook)
– Stock Market Indices (such as, DAX30, Dow Jones, NASDAQ)
– Forex Markets (e.g., USD/EUR, USD/GBP, EUR/CHF)
– Commodities (for instance, wheat, coffee, oil, gold)

What exactly do the displayed prices/rates signify?

The displayed prices reflect the live bid and ask rates of the underlying assets. These rates represent the mean prices observed on worldwide financial markets, updated based on data from various sources.

What do the colors of the ask and bid rates symbolize?

The colors of the bid and ask rates symbolize the movement of the current price compared to the previous rate. As a rule, a rise in price is shown in green, whereas red signifies a reduction.

How do trading signals function?

Trading signals are recommendations or alerts that point out the best times to buy or sell an asset, guided by various market indicators. Experienced traders or automated trading systems like Energy Sprix +2, Energy Sprix +200, and Energy Sprix 3.0 can generate these signals. However, these signals only offer guidance and advice and do not guarantee a successful trade. The decision to follow or ignore this advice in a specific situation falls on you.

Why can't I execute a trade?

If your capital is insufficient for a transaction, the position can't be established. Do ensure to check your trading account balance to affirm you have the necessary margin.

What are the limits for transaction volumes?

The minimum and maximum trading amounts can vary based on your account type, available margin, and the asset class. These limits are set to accommodate different trading strategies and account setups.

Where can one find the trading hours for assets?

In the Asset Index, the trading hours are displayed along with their respective expiration times and additional details.

What is the meaning of order execution?

Order execution refers to the process of initiating and finalizing your trade. As market prices are constantly changing, some requests may not be fulfilled as expected. The order execution tool serves as a link between your trade and the markets, determining the price at which the trade will happen, and ensuring that your request aligns with the current market conditions.

Is the safety of trading platforms dependable?

Famed trading platforms utilize advanced security measures such as SSL encryption, two-factor authentication (2FA), and individual accounts to protect users' assets and private information. Always confirm the security protocols and regulatory compliance of the platform. At Energy Sprix +2, we place a high priority on the security of your personal details and trading results.

Frequently Asked Queries

What is the significance of a trading platform?

Traders use a software application, referred to as a trading platform, to carry out trades, monitor market trends, and manage their trading accounts. Energy Sprix +2 is one such platform, offering features like real-time quotes, charting tools, news bulletins, and a host of other resources to facilitate trading.

How can I choose the most appropriate trading platform?

While choosing a trading platform, consider factors such as user interface, the range of trading tools offered, charges and commissions, regulatory status, security features, customer support, and availability of educational resources. Comparing reviews and ratings from other users might also be advantageous.

Can I utilize a trading platform on my mobile device?

Indeed, most modern trading platforms offer mobile apps for both Android and iOS devices, allowing traders to manage their accounts and perform trades on the go. With Energy Sprix +2, you can trade from any device you choose.

What kind of customer support is offered?

Various trading platforms provide client support through numerous channels, including live chat, email, and phone calls. Some platforms offer 24/7 multilingual support to cater to an international customer base. The Energy Sprix +2 platform is a perfect example of these platforms.

Learning Related Frequently Asked Questions

Do trading platforms offer educational resources?

Various trading platforms offer educational resources, including video tutorials, webinars, digital books, articles, and demo accounts. These resources are designed to help traders improve their knowledge and trading skills. We provide a comprehensive Learning Center that is useful even for beginners in trading.